Free Access Oracle.1z0-1038-22.v2022-12-20.q31 Practice Test (Page 6)

Question 21

A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it." Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)

A.Run a message base report and search for the text string you want to change.

B.Identify the customer portal page that includes the text you want to change and identify the message base from within the code.

C.Submit an incident to customer care.

D.Look for the message in the receipt email body.

Question 22

An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

A.Agents can use the Fill Inbox functionality to select any of the three queues.

B.Agents cannot use the Fill Inbox functionality because the pull policy is manual.

C.Agents will get incidents only from the ql queue.

D.Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.

Question 23

What must you set to enable the email channel?

A.EGW_AUTO_CONT_CREATE

B.EGW_SAVE_EMAIL_HEADERS

C.EGW_UPDATE_BY_CREATE

D.EGW_ENABLED

E.EGW_SECURE_UPDATE_ENABLED

Question 24

A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must be taken to fix this?

A.Increase the maximum number of response nodes in the configuration.

B.Navigate to one of the superior nodes and remove most of the nodes, keeping the same unique identifier.

C.Make sure the guide definition file does not include any hash value while importing it.

D.Make sure guided assistance is enabled in another interface.

Question 25

How can you enable add-ins to run locally without uploading it to the server?

A.Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.

B.Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.

C.Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.

D.Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.

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Question 21

Question 22

Question 23

Question 24

Question 25

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