Question 71

A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)
  • Question 72

    Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
  • Question 73

    The customer wants to increase the number of services in their portfolio and improve the time to launch these services.
    Which two business outcomes are appropriate? (Choose two )
  • Question 74

    Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?
  • Question 75

    Which outcome is the best that a Customer Success Manager can achieve for a customer?