Free Access Cisco.820-605.v2022-05-21.q85 Practice Test (Page 13)

Question 56

The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

A.Give the customer a discount on a future purchase

B.Suggest that the customer replace their existing staff

C.Re-enforce the time to value of the solution

D.Provide the customer with a chargeable deployment service

Question 57

Which action should be taken when new company leadership is forcing a competitor's solution?

A.Hold an executive briefing to evaluate risks of the proposed solution.

B.Demonstrate how the current solution is a lower-cost solution than competitors.

C.Tell the new leadership about the long-standing relationship between two companies.

D.Recheck the value realized by the current solution.

Question 58

The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company's success?
(Choose two.)

A.employee satisfaction

B.sustainability

C.credibility

D.cost efficiency

E.risk management

Question 59

An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.

Question 60

A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled.
The other two solutions are in regular use in production How should the Customer Success Manager address the one solution that has not been fully enabled?

A.Contact the services team and request that they reach out to the customer to address the solution.

B.Make the renewals manager aware that the one solution is not fully implemented but the other two are fine.

C.No action is needed because the customer will probably renew and you can address the issue after the renewal.

D.Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue.

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Question 56

Question 57

Question 58

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Question 60

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