Free Access Cisco.820-605.v2022-05-21.q85 Practice Test (Page 17)

Question 76

Which of these is included in a success plan?

A.confidential customer information

B.customer business outcomes

C.customer HR processes

D.services cost

Question 77

The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

A.Adopt a lifecycle approach with a proactive review of service performance against KPIs.

B.Have the CIO define a clear IT strategy and implement the suggestions immediately.

C.Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.

D.Have the CSM define how value should be measured at the end of the contract period.

Question 78

A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

A.Make the renewals manager aware that the one solution is not fully implemented but the other two are fine

B.Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue

C.Contact the services team and request that they reach out to the customer to address the solution

D.No action is needed because the customer will probably renew and you can address the issue after the renewal

Question 79

Which expense is aN operating expense (OPEX)?

A.software

B.office improvements

C.computer equipment

D.payroll

Question 80

What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

A.capability gap

B.financial gap

C.consumption gap

D.organizational gap

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Question 76

Question 77

Question 78

Question 79

Question 80

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