Free Access Cisco.820-605.v2022-05-21.q85 Practice Test (Page 10)

Question 41

What is the best reason for documenting your customer's success?

A.To provide expansion opportunities for your sales team

B.To document roles and responsibilities for your project management

C.To establish KPI's that measure the success of your company's business

D.To provide awareness of the value achieved by the customer's purchased solution

Question 42

You notice a decline over time in your customer's usage of your product. Which action do you consider?

A.Tell the customer a new solution will soon be available

B.Carefully tell the customer to get more people to use your product

C.Show the customer a comparison of the solution versus the competition

D.Re-assess the customer's business process and outline the capability of the solution

Question 43

Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

A.Observe the online image of the customer

B.Manage the service issues and escalations

C.Review and update the success plan for ongoing activities

D.Join the sales and marketing strategy meetings

E.No action is necessary as long as the health index is green

Question 44

A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?

A.customer's stakeholders and their business outcomes

B.service introduction to confirm that they know how to submit service issues at the go live

C.initial user group identified and their use cases confirmed

D.Quarterly Success Review build and delivery

E.additional features that will align with the business outcomes

Question 45

Which expense is an operating expense (OPEX)?

A.payroll

B.computer equipment

C.office improvements

D.software

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