Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which adoption barrier will the customer encounter?

Which Key Performance Indicators contribute to customer value achievements?

Refer to the exhibit.

The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?

What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?