Free Access Cisco.820-605.v2022-07-23.q103 Practice Test (Page 13)

Question 56

What is the order of the key elements of process improvement for Customer Success?

A.define, analyze, measure, improve, control

B.analyze, define, measure, control, improve

C.define, measure, analyze, improve, control

D.measure, define, analyze, control, improve

Question 57

Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical to the success of the
meeting?

A.number of users registered, service logs, number of users

B.number of users registered, number of meetings user initiated, number of meetings user joined

C.network utilization, number of meetings user initiated, number of users

D.number of users registered, bandwidth utilization, number of training sessions user joined

Question 58

A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

A.Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue

B.Contact the services team and request that they reach out to the customer to address the solution

C.No action is needed because the customer will probably renew and you can address the issue after the renewal

D.Make the renewals manager aware that the one solution is not fully implemented but the other two are fine

Question 59

A customer complains about the number of times they must explain their problems and ask different team members to find a solution. How can this issue be avoided?

A.Share the company's organizational chart with the support team.

B.Ensure that the customer knows the point of contact for product training.

C.Clarity roles and responsibilities with the stakeholders.

D.Provide customers with relevant use cases for the purchased solution.

Question 60

Refer to the exhibit.

Which role is accountable for the Develop and validate Success Plan update activity?

A.Business Development Manager

B.Account Manager

C.Customer Success Manager

D.Product Sales Specialist

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