What defines customer success?

Refer to the exhibit.

The graph shows a customer with n software product and highlights the number of paid-for licenses (shown with the orange tine) and the number of users actively using the product (shown with the blue line).
Which statement about the customer is true?

Which type of information should be captured during the first customer engagement?

An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.

The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.