Free Access Cisco.820-605.v2022-07-23.q103 Practice Test (Page 16)

Question 71

Which two actions are critical when communicating with executives? (Choose two.)

A.Target executive priorities

B.Incorporate the sales team's plan

C.Keep services as a primary topic

D.Focus on the value achieved

E.Focus on technical details

Question 72

A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?

A.Establish a timeline of when a solution must be in place.

B.Conduct an assessment of the business impact of the problem.

C.Evaluate the availability of resources to work on the problem.

D.Engage a specialist to identity a technical solution or workaround.

Question 73

Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)

A.training surveys

B.risk management

C.help desk data

D.telemetry

E.health score

Question 74

Which action should be taken when new company leadership is forcing a competitor's solution?

A.Recheck the value realized by the current solution.

B.Tell the new leadership about the long-standing relationship between two companies.

C.Demonstrate how the current solution is a lower-cost solution than competitors.

D.Hold an executive briefing to evaluate risks of the proposed solution.

Question 75

The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

A.Suggest that the customer replace their existing staff

B.Provide the customer with a chargeable deployment service

C.Give the customer a discount on a future purchase

D.Re-enforce the time to value of the solution

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Question 71

Question 72

Question 73

Question 74

Question 75

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