Free Access Cisco.820-605.v2025-11-26.q121 Practice Test (Page 16)

Question 71

At which lifecycle stage does the Customer Success Manager identify the solution purchased?

A.Onboard

B.Purchase

C.Implement

D.Select

Question 72

Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

A.IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.

B.Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position.

C.IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.

D.The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.

Question 73

What is Quarterly Success Review?

A.a conversation that outlines key initiatives that are agreed upon in the success plan.

B.technical analysis that outlines the implementation plan and adoption barriers.

C.gap analysis that focuses on the state of the customer's current architecture.

D.new success plan that focuses on the upcoming goals for the customer.

Question 74

Refer to the exhibit.

The graph shows a customer with n software product and highlights the number of paid-for licenses (shown with the orange tine) and the number of users actively using the product (shown with the blue line).
Which statement about the customer is true?

A.The customer has increased usage, which shows a strong indicator of renewal.

B.The customer has a high probability to renew and will include an expanded opportunity.

C.The customer's usage is too low to correctly measure the chance of their retention.

D.The customers usage has seen a recent decline and the chance of them churning will be higher.

Question 75

The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.

Other Version: 1003Cisco.820-605.v2025-08-12.q162; 649Cisco.820-605.v2025-05-12.q129; 1553Cisco.820-605.v2023-06-05.q100; 1956Cisco.820-605.v2022-11-21.q101; 2365Cisco.820-605.v2022-07-23.q103; 2300Cisco.820-605.v2022-05-21.q85; 1311Cisco.820-605.v2022-05-14.q43; 41Cisco.Ipassleader.820-605.v2021-09-18.by.dana.49q.pdf

Latest Upload: 119Talend.Talend-Core-Developer.v2026-01-15.q20; 163Salesforce.Marketing-Cloud-Administrator.v2026-01-15.q146; 215Salesforce.ADX-211.v2026-01-14.q223; 134Salesforce.B2B-Solution-Architect.v2026-01-14.q111; 141BICSI.RCDD.v2026-01-14.q121; 119NBMTM.BCMTMS.v2026-01-14.q33; 126Microsoft.GH-200.v2026-01-13.q64; 145SAP.C_C4HCX_2405.v2026-01-13.q80; 154Microsoft.GH-300.v2026-01-13.q69; 141Microsoft.GH-100.v2026-01-12.q22

Question 71

Question 72

Question 73

Question 74

Question 75

Download PDF File