Free Access Cisco.820-605.v2025-11-26.q121 Practice Test (Page 17)

Question 76

Which task drives advocacy with customer stakeholders?

A.creating technical documentation

B.creating a stakeholder map

C.creating a success story

D.creating a Customer Success Plan

Question 77

Which analysis model is used to better understand the customer business environment?

A.dashboard

B.renewal contract

C.RACI

D.SWOT

Question 78

A customer purchased 500 licenses for its cloud-based collaboration solution. During a customermeeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)

A.process

B.people

C.tools

D.platform

E.application

Question 79

In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)

A.The adoption campaign provides notifications of new feature releases.

B.The adoption campaign surveys all end users for product feedback.

C.The adoption campaign notifies customers of a critical bug.

D.The adoption campaign provides free trial licenses for feature upgrades.

E.The adoption campaign provides free user training.

Question 80

Which definition of customer success is true?

A.It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.

B.It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.

C.It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.

D.It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

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Question 76

Question 77

Question 78

Question 79

Question 80

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