Free Access Cisco.820-605.v2025-11-26.q121 Practice Test (Page 20)

Question 91

What is the main objective of customer success?

A.customer's return on investment

B.known and unknown features of product and solutions

C.customer's reduction of risk

D.outcomes customers are trying to achieve

Question 92

The customer purchased a solution with a specific use case in mind but has not yet expressed interest in additional use cases. Which two actions gain their commitment to add use cases?
(Choose two.)

A.Conduct a discovery session to uncover their additional pain points.

B.Present case studies that outline the benefits they achieved and highlight compelling metrics.

C.Recognize tools that compete with the expansion opportunity and offer discounts to switch.

D.Identify target outcomes based on known challenges to demonstrate how a new use case could help achieve them.

E.Provide additional training on the current use case to drive adoption.

Question 93

What is a financial implication of churn?

A.increased production

B.reduced product utilization

C.loss of revenue

D.contract expansion

Question 94

Which Qprovides the best information to use to define customer success factors?

A.What services do you need?

B.Which Cisco products best fit your goals?

C.What are your business objectives for this project/initiative?

D.What tools are you looking for, to better measure your ROI?

Question 95

An external customer case study is being created. Drag and drop the contents which show value from the left onto the right.Not all content choices are used.

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Question 91

Question 92

Question 93

Question 94

Question 95

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