Free Access Cisco.820-605.v2025-11-26.q121 Practice Test (Page 19)

Question 86

What defines customer success?

A.the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using the product or service.

B.a measure of the Net Promoter Score resulting from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly together to deliver a positive experience.

C.the business methodology of ensuing that customers are always on the latest software releases and subscription contracts so customers can focus on core business activities.

D.the business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.

Question 87

You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?

A.Speak the internal contacts to understand the customer sentiment and outstanding escalations

B.Perform a deep analysis of all the sales orders to the past 24 months

C.Engage with the account team to understand the expansion opportunities

D.Build an understanding of your customer's business and market trends and priorities

Question 88

Which tool is used by a Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?

A.Health Index Report

B.RACI

C.KPIs

D.Stakeholder Map

Question 89

A Customer Success Manager must deliver high touch customer success experience Which customer engagement model must be used?

A.Utilize the service team to form a larger internal team to lead the engagement.

B.Utilize people to focus on the elite customers for a 1.1 or 1:few onsite customer success experience.

C.Utilize a digital engagement so all your customers experience the touch of customer success.

D.Utilize people to focus your customers in a 1 many customer success experience.

Question 90

What is a key driver that is creating the need for customer success?

A.financial resources

B.subscription economy

C.advanced specializations

D.portfolio management

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