Free Access Cisco.820-605.v2025-11-26.q121 Practice Test (Page 18)

Refer to the exhibit.

Which action must be taken by Customer Success Manager ?

A.Recommend expansion opportunities.

B.Review the financial index.

C.Develop a customer testimonial.

D.Identify the adoption barriers.

Which activity reduces the risk of churn?

A.expanding the customer footprint

B.educating on product features

C.lowering the service level

D.providing a discount on renewal

Drag and drop three valid elements of a success plan from the left to the right. Not all options are used. Select and Place:

Which scenario represents a use case expand opportunity?

A.supplementary training sessions are organized on existing features

B.endpoint security solution extended to cover data center servers in addition to laptops

C.solution management team adds headcount

D.usage KPIs are on target entering the fourth quarter

What is Quarterly Success Review?

A.new success plan that focuses on the upcoming goals for the customer.

B.a conversation that outlines key initiatives that are agreed upon in the success plan.

C.technical analysis that outlines the implementation plan and adoption barriers.

D.gap analysis that focuses on the state of the customer's current architecture.

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