Free Access Cisco.820-605.v2025-11-26.q121 Practice Test (Page 3)

Question 6

Which factor delays time to value?

A.negative Net Promoter Score

B.unpaid invoice

C.loss of project sponsor

D.unreviewed Success Plan

Question 7

Which definition of customer success is true?

A.It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.

B.It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.

C.It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.

D.It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

Question 8

Which two actions are critical when communicating with executives? (Choose two.)

A.Keep services as a primary topic

B.Focus on the value achieved

C.Incorporate the sales team's plan

D.Target executive priorities

E.Focus on technical details

Question 9

Which list of components of a Customer Success Quarterly Success Review is common?

A.results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter

B.results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the
next quarter

C.results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter

D.results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter

Question 10

Which role within a Customer Success organization acts as a single contact point for a customer across multiple technologies?

A.Delivery Team

B.Customer Success Manager

C.Account Manager

D.Customer Success Specialist

Other Version: 992Cisco.820-605.v2025-08-12.q162; 643Cisco.820-605.v2025-05-12.q129; 1550Cisco.820-605.v2023-06-05.q100; 1943Cisco.820-605.v2022-11-21.q101; 2339Cisco.820-605.v2022-07-23.q103; 2282Cisco.820-605.v2022-05-21.q85; 1301Cisco.820-605.v2022-05-14.q43; 41Cisco.Ipassleader.820-605.v2021-09-18.by.dana.49q.pdf

Latest Upload: 115Talend.Talend-Core-Developer.v2026-01-15.q20; 140Salesforce.Marketing-Cloud-Administrator.v2026-01-15.q146; 192Salesforce.ADX-211.v2026-01-14.q223; 110Salesforce.B2B-Solution-Architect.v2026-01-14.q111; 117BICSI.RCDD.v2026-01-14.q121; 112NBMTM.BCMTMS.v2026-01-14.q33; 126Microsoft.GH-200.v2026-01-13.q64; 145SAP.C_C4HCX_2405.v2026-01-13.q80; 154Microsoft.GH-300.v2026-01-13.q69; 140Microsoft.GH-100.v2026-01-12.q22

Question 6

Question 7

Question 8

Question 9

Question 10

Download PDF File