Which of the following statements about management of product quality risks in mature organizations with respect to the lifecycle, is true?

Consider an information system of a Pay-Tv company based on a SOA architecture.
The integrated system currently consists of three core systems:
- a CRM (Customer Relationship Management) system
- a BRM (Billing and Revenue Management) system
- a CAS (Conditional Access System) system all of them communicating with SOA Middleware.
You have been asked to manage the testing activities for the integration of two additional off-the-shelf systems from two different vendors: a SMS (Short Message Service) server and an IVR (Interactive Voice Response) system.
Assume that there is a high likelihood that the two off-the-shelf systems will be low-quality and that you have a clear proof that the testing performed by the two vendors on their systems has been unsystematic and unprofessional. This obviously leads to higher quality risk for the overall integrated system.
You are the Test Manager of this project. Your main goal is to plan for testing activities to mitigate this risk.
Which of the following answers best describes the test activities (assuming it is possible to perform all of them) you should plan for?

Consider the following skills assessment spreadsheet for your test team (consisting of four
team members):
This spreadsheet has three sections: technical expertise, testing skills and professionalism.
The skill levels for each skill area for both the "technical expertise" and "testing skills"
sections have been rated on a four-point scale:
- E (Expert): indicates that a person has expert knowledge and experience in the skill area
- B (Beginner): indicates that a person has some knowledge and experience in the skill
area but he/she is not autonomous
- W (Wants to learn): indicates that a person has no knowledge or experience in the skill
area but he/she wants to learn that skill
- NI (Not Interested): indicates that a person has no knowledge or experience in the skill
area and he/she is not interested to learn that skill
The skill levels for each skill area of the "professionalism" section have been rated on a
three point scale (H=High, M=Medium, L=Low).
You are using this skills assessment spreadsheet in order to define a training development
plan for your test team.
Your objective is to fill the skill gaps by having at least a team member rated as an expert
for each skill identified for the "technical expertise" and "testing skills" sections, and with the
ability to train the other team members.
Considering the budget constraints you can send only one person to a training course.

Based only on the given information, which of the following answers would you expect to
be the best option to achieve your objective?
K4 3 credits

You are the Test Manager of a project that adopts a V-model with four formal levels of testinG. unit, integration, system and acceptance testing.
On this project reviews have been conducted for each development phase prior to testing, which is to say that reviews of requirements, functional specification, high-level design, low-level design and code have been performed prior to testing.
Assume that no requirements defects have been reported after the release of the product.
Which TWO of the following metrics do you need in order to evaluate the requirements reviews in terms of phase containment effectiveness?

Assume you are currently working on a project developing a system where functional requirements are very well specified. Unfortunately non-functional requirements do almost not exist.
You are the Test Manager. You have to choose a technique for test selection that allows testing of non- functional characteristics, especially reliability.
Which of the following techniques for test selection do you expect being most useful in this scenario?