Free Access Salesforce.B2B-Solution-Architect.v2026-01-14.q111 Practice Test (Page 7)

Question 26

Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?

A.Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.

B.Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.

C.Select an AppExchange app that sends a survey to each customer after a work order is completed.

D.Use the existing survey tool by integrating the responses to Case number and User record.

Question 27

A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and complex analytics. It also wants the reports to be visible to salesforce users as well as non-Salesforce users.
Which recommendation should a solution Architect make to meet the company's needs?

A.Reporting snapshots

B.Standard Dashboards

C.Sales Cloud Einstein

D.CRM Analytics

Question 28

Northern Trail Outfitters (NTO) has a requirement to implement an Experience Cloud solution to allow its partners to log and view cases they have submitted, as well as track their opportunities. As part of the solution, NTO wants to be able to create dashboards that its partners can view within the community.
Which Experience Cloud license should the Solution Architect recommend?

A.Service Cloud license

B.Customer Community Plus license

C.Sales Cloud license

D.Partner Community license

Question 29

Universal Containers (UC) is about to complete an initial planning of a complex solution involving multiple customer personas. UC wants to ensure it has a comprehensive understanding of what kinds of business outcomes the customers want to achieve before presenting them a solution.
Which method of discovery should a Solution Architect suggest to UC?

A.Jobs To Be Done Framework

B.Third-party research from well-known organizations

C.Comprehensive Surveys to End Customers

D.User Stories Creation with End Customers

Question 30

AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that the system is complicated and hard to navigate.
What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?

A.Break down training materials into quick reference guides for job-specific functions.

B.Record hour-long pieces of training for each job role so users can review on their own time.

C.Place all training materials on the home page so users can find them easily.

D.Ensure each team has a Salesforce champion that can provide one-on-one training.

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Question 26

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Question 28

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