Free Access ServiceNow.CIS-CSM.v2024-12-25.q100 Practice Test (Page 2)

How many active OpenFrame configurations can you have on an instance?

A.2

B.Unlimited

C.1

D.3

Viewing a customer's install base in the CSM Workspaces enables customer service agents to: (Choose two.)

A.Trace Information provided in a case to the right product or service to which it relates

B.Monitor related operational services and configuration items that affect service health

C.See the detailed configurations of the products and services deployed for a customer to determine the action needed Most Voted

D.Close an upsell of related products and services not yet purchased by a customer Most Voted

What is required to enable the Follow the sun field on the Customer Service Case form?

A.Nothing, it is a standard field

B.The value property on the form must be set to true

C.The plugin 'com.snc.csm_time_recording' needs to be activated

D.The value property on the form must be set to true and the field added to the case form

Which of the following are best practice with regard to data imports? (Choose two.)

A.Ensure the field data lengths in ServiceNow are adequate for the imported data because ServiceNow does not automatically adjust the length.

B.Images embedded in Knowledge Articles should be uploaded separately

C.When importing to multiple instances import to each instance separately.

D.Use ServiceNow automatic functionality to clean the data after it is in ServiceNow tables rather than in the legacy repository.

How many outbound email accounts are supported in Customer Service Management?

A.One

B.Unlimited

C.Two

D.One per business service

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