What role does the Engagement Manager play before the Workshop? (Choose two.)

Configuration items (CIs) are entities that capture the individual configurations for each product sold to the customer CIs are stored in the configuration management database (CMDB). Assets are specific product instances that are supported for a customer. Which of the following statements is correct for CIs and assets?

Which of the following is a required field in the Resolution Information tad in order to close a case?

What is required to synchronize fields from a parent to a child case(s)?

What does Major issue Management use to identify all other customers impacted by a major case?