Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow's and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proactive Customer Service Operations? (Choose three.)

What is KCS (Knowledge Centered Services)?

Which feature enables you to quickly identify high-priority tasks based on multiple dimensions, not just by a single field value like priority?

What role does the Engagement Manager play before the Workshop? (Choose two.)

Which feature provides easy-to-configure integrations between the Now Platform and third-party Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) tools or platforms?