A.Select "Other" from the "Cart Layout" drop down list.

B.Open the catalog item using the "Admin View".

C.Uncheck the "Use cart layout" checkbox.

D.Check the "Use cart layout" check box.

A.Incident is in a State of On Hold with an On Hold Reason of Awaiting Problem.

B.Problem has an associated change request.

C.The Fix notes field is populated.

D.Incident is associated with the problem record.

E.Problem is in a state of Fix in Progress.

A.True

B.False

A.True

B.False

A.Pending

B.Open

C.Pending Approval

D.Approved

E.Work in Progress