Free Access ServiceNow.CIS-ITSM.v2022-04-30.q134 Practice Test (Page 5)

Which module can you use to see a list of search keywords used to search for articles in knowledge base?

A.Knowledge > Administration > Search History

B.Knowledge > Administration > Search

C.Knowledge > Administration > Keywords

D.Knowledge > Administration > Search Log

You should activate surveys because they are not activated for incidents, by default.

A.True

B.False

Which of the following are valid states for Normal Change requests? (Choose all that apply.)

A.Approved

B.Authorize

C.Risk Assessment

D.Implement

E.Scheduled

How is access to knowledge articles administered?

A.User Criteria and User Roles

B.Filter Conditions on the knowledge base

C.User Criteria and Entitlements

D.User Roles

Workshops intend to understand the current processes at the organization in order to reflect them in ServiceNow ITSM.

A.True

B.False

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