A company has a custom object, Sales Demo Request, that has a lookup to an Opportunity. It is required that a Sales Demo Request record be created when an Opportunity's Probability is greater than 50%.
What is the optimal way to automate this?

An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account.
Which set of steps should be taken to merge these accounts using the Salesforce merge feature?

Which of these are considered configuration base items? (Choose three.)

Which of the following statements is true regarding configuration items and the table extended?

Which of the following are valid problem states? (Choose all that apply.)