Free Access ServiceNow.CIS-ITSM.v2022-05-22.q262 Practice Test (Page 34)

Question 161

It is important to define the VIP users in order to correctly calculate incident priority.

A.False

B.True

Question 162

What is the purpose of the "Attachment Link" check box in the knowledge article form?

A.It attaches the article to the email notifications that are linked with it.

B.It adds the article as a link to another article.

C.It allows downloading the article without opening the article standard view.

D.It inserts a hyperlink to the article which can be linked to another article, ServiceNow page, or external content.

Question 163

When a user selects Change > New, they are presented with a ___________ to select the type of change instead of being presented with a new Change form.

A.Interceptor

B.Splash Page

C.Interupter

D.Wizard

Question 164

How to show the template bar at the bottom of the incident form?

A.Click on the "Toggle Template Bar" at the top of the form.

B.Set the incident property "Show Toggle Bar" to true.

C.In the Form Layout, add the "Template Bar" to the available fields.

D.In the Form Layout, select the checkbox "Show Template Bar".

Question 165

Which of the following roles can delete a CAB definition?

A.cab_manager

B.itil_admin

C.change_manager

D.None of the listed answers

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Question 161

Question 162

Question 163

Question 164

Question 165

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