A.Business Service and Configuration Item (CI)

B.Asset Item (AI) and Relationship Type

C.Asset Item (AI) and Configuration Item (CI)

D.Relationship Type and Configuration Item (CI)

A.ITSM Catalog

B.Service Catalog

C.Software Catalog

D.Technical Catalog

E.Hardware Catalog

A.False

B.True

A.This is a cumulative time logged by the users.

B.It stores total elapsed time since the incident was created (it only counts the elapsed time during business working hours).

C.It stores total elapsed time since the incident was created.

D.It stores total elapsed time since the incident state changed to "In Progress".

A.Approval Requested

B.Assess

C.Open

D.Authorize