Free Access ServiceNow.CIS-ITSM.v2022-05-22.q262 Practice Test (Page 36)

What is the module that is used to navigate to CI Relationships?

A.CMDB > CI Relationships

B.Configuration > CI Relationships

C.Configuration > Relationships

D.None of the listed answers

What is the purpose of the Knowledge check box in Incident form?

A.If checked, it will create a draft knowledge article once the incident is resolved.

B.If checked, it means that this incident is of type Knowledge Article.

C.If checked, it will create a draft knowledge article once the incident is closed.

D.If checked, it will append the text in the Resolution note to the work notes.

Even though there are business rules to keep State and Incident State in sync, it is recommended to use Incident State.

A.True

B.False

On the Change Record form, the Process Flow Formatter is used to __________.

A.Visually depict the Change Workflow

B.Configure the Change Management lifecycle

C.Show State history of a Change

D.Show the current State of Change

Which of the following roles can update cart layout?

A.itil_admin

B.None of the listed answers

C.catalog_manager

D.catalog_admin

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