What will be the new state once you click on the "Start Fix" button in the problem form?

Which of the following plugins is needed in order to add a survey when calculating risk in change requests?

Which of the following are valid Request States? (Choose all that apply.)

A company represents their customers as Accounts in Salesforce. All customers have a unique Customer_Number__c that is unique across all of the company's systems. They also have a custom Invoice__c object, with a Lookup to Account, to represent invoices that are sent out from their external system. This company wants to integrate invoice data back into Salesforce so Sales Reps can see when a customer is paying their bills on time.
What is the optimal way to implement this?

In which phase of the incident management lifecycle do incidents typically gel escalated?