A.The user must meet the conditions in the Can Contribute User Criteria for at least one knowledge base OR have the knowledge or knowledge_admin role.

B.The user must have one of the roles specified in the Knowledge system property "List of roles (comma-separated) that can import Knowledge Articles".

C.The knowledge base must have the Enable Article Import field set to true.

D.The user must have the knowledge or knowledge_admin role.

A.Record Producer

B.Order Guide

C.Content Item

D.Catalog Item

A.Primary Known Error article

B.Known Error Number

C.Known Error article

D.Known Error article number

A.False

B.True

A.Users with itil role can update any incident.

B.Users with itil role can only update incident created by them.

C.Users with itil role can update any incident except closed incidents.

D.Users with itil role can update any incident except closed and resolved incidents.