A company's support process dictates that any time a Case is closed with a Status of "Could not fix," an Engineering Review custom object record should be created and populated with information from the Case, the Contact, and any of the Products associated with the Case.
What is the correct way to automate this using an Apex trigger?

The Change Task [change_task] table is extended from the _____________ table.

You can create a standard change from an incident by clicking on the "Create Standard Change" UI Action in an incident form.

Which of the following columns get copied from the incident when creating a problem according to the OOTB implementation? (Choose all that apply.)

Universal Containers wants to allow its customers to submit support requests across multiple channels.
In which two ways can this be accomplished with Salesforce? (Choose two.)