Free Access ServiceNow.CIS-ITSM.v2022-05-22.q262 Practice Test (Page 4)

Question 11

Universal Containers is implementing a new lead status process and wants to be able to do the following:
* Track leads through five different status values.
* Run reports showing the duration a lead spends in each status.
* Run full Lifetime reports of a lead from creation to conversion.
* Prevent leads from skipping a lead status.
How can these requirements be met?

A.Use field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping.

B.Use an Apex trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status.

C.Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping.

D.Use lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping.

Question 12

In the baseline instance, which of the following views are available for incidents? (Choose three.)

A.Master

B.Metrics

C.Password

D.Agent View

E.Workspace

Question 13

When evaluating change request states in a script include, which is the preferred method for referencing a state?

A.Use the state name constant, such as ChangeRequestStateHandler.SCHEDULED

B.Use the .getDisplayValue function to retrieve the State field value

C.Use the State field value, such as -2

D.Use the g_form.getValue function to retrieve the State field value

Question 14

Because of its agile nature, implementation of ServiceNow processes should compromise quality in favor of speed of delivery. Issues can be fixed later, easily.

A.True

B.False

Question 15

A developer is writing code that requires making callouts to an external web service.
Which scenario necessitates that the callout be made in an @future method?

A.The callouts will be made in an Apex Trigger.

B.The callout could take longer than 60 seconds to complete.

C.The callouts will be made in an Apex Test class.

D.Over 10 callouts will be made in a single transaction.

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