A.True

B.False

A.Manually changing the state to "Resolved"

B.None of the listed answers

C.Manually changing the state to "Closed"

D.Clicking on the Resolve button

A.A change is required to investigate the cause of an incident.

B.Incidents and changes are separate processes that have little interaction.

C.Incidents cause changes. Investigation of changes may indicate the need for incidents to be generated.

D.Incidents may be caused by changes. Investigation of incidents may indicate the need for a change.

A.True

B.False

A.Master

B.Metrics

C.Password

D.Agent View

E.Workspace