Free Access ServiceNow.CIS-ITSM.v2023-10-04.q260 Practice Test (Page 6)

Question 21

A user with role catalog_editor can maintain catalog items but he/she CANNOT update catalog definitions.

A.True

B.False

Question 22

Which of the following is NOT a consideration when determining the need for multiple service catalogs?

A.Delegation of Catalog Administration

B.Size of the company

C.Services and Types of Service

D.Audience

Question 23

On a service catalog item, a customer has a requirement that the start_date is before the end_date.
Which approach is recommended to satisfy this requirement?

A.Create a Validation Script and associate it to the item

B.Create a Catalog Client UI Policy that triggers on Load of the Item

C.Create a Catalog Client Script that triggers on Submit of the Item

D.Create a Business Rule that runs on Insert or Update of the Item

Question 24

ServiceNow is very flexible platform. Therefore, it is encouraged to customize ITSM processes to match any requirements from the customer.

A.True

B.False

Question 25

Which one of the following is the minimum role needed in order to delete a knowledge base?

A.knowledge admin

B.admin

C.knowledge manager

D.Nobody can delete a knowledge base

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Question 21

Question 22

Question 23

Question 24

Question 25

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