Free Access ServiceNow.CIS-ITSM.v2026-05-26.q156 Practice Test (Page 29)

Question 136

In the baseline implementation, what are key relationships between Change and Configuration Item (CI) records? Choose 3 answers

A.A CI can be affected by a change, even if it is not the CI being changed

B.The Cl Support Group is responsible for change implementations

C.The CI Manager is part of the change approval workflow

D.Changes should reference at least one CI

E.One Change can be submitted for multiple Cls

Question 137

Which field on a Configuration Item record may be used to expedite Incident routing and resolution?

A.Approval group [change_control]

B.Support Group [support_group]

C.Maintenance Schedule [maintenance_schedule]

D.Due Date [due]

Question 138

It is possible to create incidents automatically based on alerts from Event Management.

A.False

B.True

Question 139

What is the purpose of the Duration field in the incident form?

A.Time elapsed since the last update on the incident.

B.Time elapsed before the incident was resolved.

C.Time elapsed since the last update by agent on the incident.

D.Time elapsed before the incident was closed.

Question 140

Which role is required to delete an incident?

A.incident_manager

B.itil

C.itil_admin

D.admin

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