Crossing the Quality Chasm provided a blueprint for the future that classified and unified the components of quality
through six aims for improvement, chain of effects, and simple rules for redesign of healthcare. The six aims for
improvement, viewed also six dimensions of quality. Which of the following is NOT out of those dimensions?

"Quality is the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge." This is the definition of Quality care often quoted by:

Juran Trilogy includes all the following sub-points under the major heading of quality planning EXCEPT:

__________ is a term applied when the proper clinical car process is not executed appropriately, such as giving the wrong drug to a patient or incorrectly administering the correct drug.

Health organizations measure performance to meet multiple internal and external needs and demands. Internal
quality improvement literature identifies some fundamental purposes for conducting performance measurement
such as: