An alternative to a walk-through is a similar technique called ___________. A staff member asks permission to
accompany a patient through the visit and take notes on patients' experience.

The comparison chart interpretation will result in one of the following scenarios, regardless of the type of measure
EXCEPT:

_________________ refers to the "degree to which individuals and groups are able to obtain needed services."

Feedback from patients and their families will provide rich information for quality improvement work. For these efforts to be successful, you should consider some questions.
Which of the following is NOT out of those questions?

"A quality improvement team is interested in determining the percentage of medication orders that are delivered to nurses' stations within one hour of the order's receipt in the pharmacy. Before collecting data on this question, the team should determine whether it believes that this percentage could differ by floor, time of day, day of week, type of medication ordered, pharmacist on duty, or volume of orders received. If the team believes that one or more of these factors will influence the outcome, it should take steps to ensure that it collects the data relevant to these factors each time the pharmacy receives an order." This example explains: