The focus of Lean methodology is a "ba to basics" approach that places the needs of customer first through five steps.
Which of the following is NOT out of those steps?

"A quality improvement team is interested in determining the percentage of medication orders that are delivered to
nurses' stations within one hour of the order's receipt in the pharmacy. Before collecting data on this question, the
team should determine whether it believes that this percentage could differ by floor, time of day, day of week, type of
medication ordered, pharmacist on duty, or volume of orders received. If the team believes that one or more of these
factors will influence the outcome, it should take steps to ensure that it collects the data relevant to these factors each
ti me the pharmacy receives an order." This example explains:

Efficiency refers how well resources are used in achieving a given result. Efficiency whenever the resources used to produce a given output are _____________.

Payers are more likely to embrace the optimization definition of care which can put them at odds with:

________________ is the degree to difference between survey results when the scales are applied in different
settings. Survey scores should reflect differences institutions, where care is presumably different.