Question 36
A social service department regularly monitors the number of inappropriate referrals, the timeliness of discharge
planning, and the number of days of discharge delays. What additional monitor should be added to evaluate the
appropriateness of social service interventions?
planning, and the number of days of discharge delays. What additional monitor should be added to evaluate the
appropriateness of social service interventions?
Question 37
By using a set of statistical tools to understand the fluctuation of a process, management can predict the expected
outcome of that process. If the outcome is not satisfactory, management can use associated tools to further
understand the elements influencing that process. Six sigma includes process steps which are commonly known as
____________.
outcome of that process. If the outcome is not satisfactory, management can use associated tools to further
understand the elements influencing that process. Six sigma includes process steps which are commonly known as
____________.
Question 38
Within any unit, organization, or system, there will be barriers to spread and adoption (e.g., organizational culture, communication, leadership support).
However, failure to transfer knowledge effectively may result in (Choose two):
However, failure to transfer knowledge effectively may result in (Choose two):
Question 39
Quality circles are groups of five to ten employees, with management support, who meet to solve problems and implement new procedures.
The aim/s of quality circle activities is/are:
The aim/s of quality circle activities is/are:
Question 40
Benchmarking is goal directed and promotes performance improvement by all of the following ways EXCEPT: