Question 6

The problem with using readily available, convenient data is that the data usually do a poor job of answering the questions necessary to access performance. Ten years ago this "good enough" approach to data collection might have been acceptable. Today, however, because of the increasing demand to demonstrate effectiveness of care and efficiency of healthcare processes, this mind set is not acceptable.
Performance quality and excellence do not occur because organizations do what they have always done or what is convenient.
Most healthcare observers agree that:
  • Question 7

    During improvement in healthcare system, because of a combination of technical complexity, system fragmentation, a
    tradition of autonomy, and hierarchical authority structures, overcoming the "daunting barrier to creating the habits
    and beliefs of common purpose, teamwork and individual accountability" necessary for spread and sustainability will
    require:
  • Question 8

    ______________ can be measured by how well evidence-based practices are followed, such as the percentage of time diabetic patients receive all recommended care at each doctor visit, the percentage of hospital-acquired infections, or the percentage of patients who develop pressure ulcers (bed sores) while in the nursing home.
  • Question 9

    Which of the following types of budgets itemizes the major equipment to be purchased in the next year?
  • Question 10

    Once listing posts system is in place, root-cause analyses can be performed to identify particular problems, such as a staff member or medical group that contributes to problems, or problems that are systemic to the delivery of care, such as an antiquated manual appointment system.
    Listing post strategies include (Choose two):