All patients who have been selected to provide feedback should have an equal opportunity to respond. Any situation that makes certain patients less likely to be included in a sample leads to bias.
Survey vendors also can minimize sampling bias through:

The increased focus on and mandate for healthcare data place healthcare providers in a different situation than they
have known in the past. Providers document such things and, unfortunately, many providers struggle to address the
measurement mandate proactively, which leads organizations to assume a defensive posture when external
organizations release the data. Which of the following ways show/s the responses of provider in such cases?

Numerous opportunities for improvement exist in every healthcare organization. However, not all improvements are of the same magnitude.
Improvements that are powerful and worthy of organization resources include those:

_____________ allows for more in-depth exploration of the causes of dissatisfaction and can provide excellent ideas for reengineering services. In addition, its videotapes can be effective at changing the attitudes and beliefs of staff members because the stories participants tell animate the emotional effect of excellent service as well as service failures.

Crossing the Quality Chasm provided a blueprint for the future that classified and unified the components of quality
through six aims for improvement, chain of effects, and simple rules for redesign of healthcare. The six aims for
improvement, viewed also six dimensions of quality. Which of the following is NOT out of those dimensions?