Free Access Salesforce.Field-Service-Lightning-Consultant.v2021-09-10.q78 Practice Test (Page 15)

Question 66

Universal containers has enabled field service lightning and wants to enable milestones for work orders.
What should a consultant take into consideration?

A.Creating entitlements for work orders requires a custom lightning component.

B.Creating entitlements for cases and work orders must be separated.

C.Creating milestone trackers requires a custom lightning component.

D.Creating milestones for work orders requires an entitlement for case.

Question 67

Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?

A.Create a Visualforce page that will create a new Work Order record.

B.Create a Quick Action that will create a new Work Order record.

C.Create a Quick Action that will create a new Service Appointment record.

D.Create a Visualforce page that will create a new Service Appointment record.

Question 68

universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site Which two maintenance plan settings should the consultant recommend?
Choose 2 answers

A.Service appointment generation method - one service appointment per work order line item

B.Work order generation method - one work order line item per asset

C.Service appointment generation method - one service appointment per work order

D.Work order generation method - one work order per asset

Question 69

Universal Containers' (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?

A.Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the "Duration" field on the Work Order Line Item.

B.Train Dispatchers to update the "Duration" field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.

C.Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order.

D.Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.

Question 70

Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.
Which two configurations should a consultant implement to meet this requirement?
Choose 2 answer

A.Create multiple work order line items per service.

B.Assign the appropriate skills to resources.

C.Use work types with required skills.

D.Select the relevant work types for each resource.

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Question 66

Question 67

Question 68

Question 69

Question 70

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