Free Access ITIL.ITIL-4-Foundation.v2022-05-03.q197 Practice Test (Page 13)

Question 56

Which term is used to describe the prediction and control of income and expenditure within an organization?

A.Governance

B.Budgeting

C.Accounting

D.Charging

Question 57

Which is considered by the 'partners and suppliers' dimension?

A.Using formal roles and responsibilities

B.Working with an integrator to manage relationships

C.Using artificial intelligence

D.Defining controls and procedures

Question 58

Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

A.Organizations and people

B.Information and technology

C.Partners and suppliers

D.Value streams and processes

Question 59

Which is a risk that might be removed from a service consumer by an IT service?

A.Security breach

B.Failure of server hardware

C.Service provider ceasing to trade

D.Cost of purchasing servers

Question 60

Which statement BEST describes the value of service strategy to the business?

A.It enables the service provider to understand what levels of service will make their customers successful

B.It reduces the duration and frequency of service outages

C.It reduces unplanned costs through optimized handling of service outages

D.It allows higher volumes of successful change

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