A.Relationship management

B.Change enablement

C.Supplier management

D.Service desk

A.Management policy for business case creation

B.Risk analysis and management approach

C.Management information systems and tools

D.Corporate governance and policy

A.Service request management

B.Incident management

C.Service level management

D.Change management
The purpose of incident management is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. Incident management can have an enormous impact on customer and user satisfaction, and the perception of those stakeholders of the service provider.
https://www.bmc.com/blogs/itil-incident-management/

A.outcomes

B.costs

C.risks

D.outputs

A.Incident management
What is problem management?
The purpose of problem management is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors.
Problems are related to incidents, but it is important to differentiate them in the way they are managed:
Incidents have an impact on users or business processes, and must be resolved so that normal business activity can take place.
Problems are the causes of incidents therefore they require investigation and analysis to identify the causes, develop workarounds, and recommend longer-term resolution. This reduces the number and impact of future incidents.

B.Service configuration management

C.Monitoring and event management

D.Problem management