A.Release management

B.IT asset management

C.Deployment management

D.Change enablement

A.Service configuration management

B.Problem management

C.Deployment management

D.Service desk

A.There should be a separate change authority for standard changes which includes senior managers who understand the risks involved

B.Normal changes are triggered by the creation of a change request which can be created manually or automated

C.Assessment and authorization of normal changes should be expedited to ensure they can be implemented quickly

D.Standard changes are those that need to be scheduled, assessed and authorized following a standard process

A.Relationship management

B.Service desk

C.Release management

D.IT asset management

A.Use a single workflow for all types of service request

B.Avoid workflows for simple service requests

C.Leverage existing workflows whenever possible

D.Use different workflows for each type of service request