A.It should be managed at the senior level of the organization

B.There should only be one for the whole organization

C.It should be re-prioritized as ideas are documented

D.It should be used to capture user demand

A.process

B.tools

C.measurement

D.plans

A.Financial authorization is sometimes required for service requests

B.Additional approval is sometimes needed for restoration of service

C.A new workflow is created for each type of request

D.Service requests are fulfilled using simple workflows

A.Value streams and processes

B.Information and technology

C.Organization and people

D.Partners and suppliers

A.Deployment management and change enablement

B.Change enablement and incident management

C.Incident management and service request management

D.Service request management and deployment management