Free Access ITIL.ITIL-4-Foundation.v2023-03-27.q176 Practice Test (Page 16)

Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

A.Organizations and people

B.Information and technology

C.Partners and suppliers

D.Value streams and processes

What is an output?

A.A result for a stakeholder

B.Something created by carrying out an activity

C.A change of state that has significance for the management of a configuration item

D.A possible event that could cause harm or loss

Which statement about the 'continual improvement model' is CORRECT?

A.Organizations should use an additional model or method to link improvements to customer value

B.Organizations should work through the steps of the model in the sequence in which they are presented

C.The flow of the model helps organizations to link improvements to its goals

D.The model is applicable to only certain parts of the service value system

Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

A.Service desk

B.Problem management

C.Continual improvement

D.Incident management

Which dimension of service management considers governance, management, and communication?

A.Partners and suppliers

B.Organizations and people

C.Information and technology

D.Value streams and processes

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