Free Access ITIL.ITIL-4-Foundation.v2023-03-27.q176 Practice Test (Page 21)

Which is the definition of an IT asset?

A.Any financially valuable component that contributes to a service

B.Any request from a user that is a normal part of service delivery

C.Any component that needs to be managed to deliver a service

D.Any change of state that has significance for the management of a service

Which is one of the five aspects of service design?

A.Risk analysis and management approach

B.Management policy for business case creation

C.Corporate governance and policy

D.Management information systems and tools

What is the purpose of the 'problem management' practice?

A.To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors

B.To protect the information needed by the organization to conduct its business

C.To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

D.To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services

Which practice updates information relating to symptoms and business impact?

A.Service level management

B.Service request management

C.Incident management

D.Change control

Which skill is required by the 'service level management' practice?

A.Technical expertise

B.Problem management

C.Event monitoring

D.Supplier management

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