Free Access ITIL.ITIL-4-Foundation.v2023-03-27.q176 Practice Test (Page 17)

Question 76

How is a continual improvement register used?

A.To record requests for provision of a resource or service

B.To provide a structured approach to implementing improvements

C.To organize past, present, and future improvement ideas

D.To authorize changes to implement improvement initiatives

Question 77

Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.
Which guiding principle recommends that the unnecessary work should be eliminated?

A.Keep it simple and practical

B.Think and work holistically

C.Star: where you are

D.Progress iteratively with feedback

Question 78

Which is CORRECT about change authorization?

A.A change authority is assigned each time a standard change is requested

B.The chance authority will ensure changes are authorized after they are deployed

C.Assignment of the change authority is based on the charge type and model

D.Emergency changes are authorized by the technician making the change

Question 79

What three elements make up the Service Portfolio?

A.Customer portfolio, service catalogue and retired services

B.Customer portfolio, configuration management system and service catalogue

C.Service pipeline, service catalogue and retired services

D.Service pipeline, configuration management system and service catalogue

Question 80

Which activity is part of the 'continual improvement' practice?

A.Identifying and logging opportunities

B.Delivering tactical and operational engagement with customers

C.Providing a clear path for users to report issues, queries, and requests

D.Populating and maintaining the asset register

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Question 76

Question 77

Question 78

Question 79

Question 80

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