Free Access ITIL.ITIL-4-Foundation.v2023-10-18.q236 Practice Test (Page 19)

Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A.Information security management

B.Continual improvement

C.Monitoring and event management

D.Service level management

Which benefit is MOST aligned with the guiding principle 'progress iteratively with feedback'?

A.Service providers are able to respond more quickly to customer needs

B.The service provider gains a better understanding of the customer experience.

C.Bottlenecks in the service provider's workflow are identified.

D.The complexities of the service provider's IT systems are identified.

Which helps to manage an incident when it is unclear which support team should be working on the incident?

A.Disaster recovery plans

B.Swarming

C.Target resolution times

D.Self-help

Which of the following is included in the purpose of the 'continual improvement' practice?

A.The restoration of normal service operation as quickly as possible

B.The establishment of links between the organization and its stakeholders at strategic and tactical levels

C.The alignment of the organization's practices and services with changing business needs

D.The reduction of the likelihood and impact of incidents

Which is the BEST example of an emergency change?

A.The implementation of a security patch to a critical software application

B.A low-risk computer upgrade implemented as a service request

C.A scheduled major hardware and software implementation

D.The implementation of a planned new release of a software application

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