Free Access ITIL.ITIL-4-Foundation.v2023-10-18.q236 Practice Test (Page 20)

Which is NOT a component of the service value system?

A.Opportunity and demand

B.Governance

C.The service value chain

D.Continual improvement

When should the effectiveness of a problem workaround be assessed?

A.Whenever the workaround becomes a known error

B.Whenever the problem is prioritized

C.Whenever the workaround is used

D.Whenever the problem is resolved

Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

A.Incident management

B.Monitoring and event management

C.Change enablement

D.Service request management

Which is included in the purpose of the 'improve' value chain activity?

A.Ensuring the continual improvement of practices across all value chain activities

B.Ensuring that services continually meet expectations for quality, costs, and lime to market

C.Ensuring a shared understanding of the improvement direction for services across the organization

D.Ensuring continual engagement and good relationships with all stakeholders

What is the definition of a known error?

A.A problem that has been analyzed and has not been resolved

B.An unplanned interruption to a service, or reduction in the quality of a service

C.Any change of state that has significance for the management of a service or other configuration item (CI)

D.A cause, or potential cause, of one or more incidents

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