Free Access ITIL.ITIL-4-Foundation.v2023-10-18.q236 Practice Test (Page 21)

What must always be done before an activity is automated?

A.Check that the activity has already been optimized

B.Check that suitable new technology has been purchased

C.Ensure the solution removes the need for human intervention

D.Ensure that DevOps has been successfully implemented

Which practice provides support for managing feedback, compliments and complaints from users?

A.Problem management

B.Incident management

C.Change control

D.Service request management

Which guiding principle considers the importance of customer loyalty?

A.Focus on value

B.Start where you are

C.Progress iteratively with feedback

D.Optimize and automate

Which dimension includes activities and workflows?

A.Organizations and people

B.Partners and suppliers

C.Information and technology

D.Value streams and processes

Which statement about the input and output of the value chain activities is CORRECT?

A.Each value chain activity receives inputs and provides outputs

B.The organization's governance will determine the inputs and outputs of each value chain activity

C.Some value chain activities only have input, whereas others only have outputs

D.Input and output are fixed for each value chain activity

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